3D Fidgets Returns Policy

Overview

We accept returns within 30 days of delivery for most items. Items must be returned in their original condition and, where possible, original packaging. Once we receive and inspect your return, we'll process your refund or exchange promptly.

Eligible returns

Non-returnable items

How to return

1. 1
   Contact us Email us at [email protected] with your order number, the item(s) you'd like to return, and the reason. Photos help for faulty claims.
2. 2
   We'll approve and send instructions We aim to respond within 1–2 business days with your return authorisation and shipping instructions.
3. 3
   Ship it back Pack the item securely. For faulty or incorrect items, we'll provide a prepaid label. For change-of-mind returns, the customer covers return shipping.
4. 4
   Refund or exchange issued Once received and inspected, your refund is processed to the original payment method within 5–7 business days, or we dispatch your exchange.

Refunds

• Refunds are issued to the original payment method.
• Processing typically takes 5–7 business days after we receive your return.
• Original shipping costs are non-refundable unless the item was faulty or we made an error.
• Partial refunds may apply to items returned in a condition other than original.

Exchanges

We're happy to exchange an item for a different colour, variant, or product of equal value, subject to stock availability. Contact us to arrange this when you raise your return request.

Faulty or damaged items

If your item arrives damaged or develops a fault within 30 days, we'll cover all return shipping costs and offer you the choice of a full refund, replacement, or store credit. Please contact us as soon as possible and include photos of the fault.

International orders

For orders shipped outside Australia, the customer is responsible for return shipping costs (unless the item is faulty). Please mark the parcel as "Returned Goods" on customs forms to avoid additional duties. We are not responsible for items lost in return transit — we recommend tracked shipping.

Contact us